Left, Centre or Right?

Ever reached a point in your life when you couldn't remember how you got there, didn't want to be there and had absolutely no idea how to get out?

When you feel that way, everything seems so difficult: even the most simple change is like turning a ship in rough seas without a rudder. The reality is we sometimes need to take time out to consider our situation and make some decisions about what is the best course of action available to us.

Back in the day I was taught that even the most complex problems can be reduced to three choices: Left, Centre or Right.

It's that simple! From there, everything evolves in terms of considering the pros and cons of each option. I still apply this basic principle in dealing with just about everything. I believe the complexities of modern life encourage many of us to overcomplicate consideration of inherently simple problems. We make everything sound more difficult than it is and the prospect of identifying any solution seems inconceivable.

Next time, try to step back from the situation and look at it with a view to identifying three different courses of action you could take: this is your Left, Centre or Right.

Honestly, Left, Centre or Right. It doesn't need to be any harder than that. What do you think?

All the best,
Chris

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Where ignorance is bliss, 'tis folly to be wise*

I was astonished by the level of interest in my last blog (Bully for you?) and I can't thank enough everyone who took the time to share their views and experiences.

Sadly, the number and examples provided - through blog comments, twitter & email - highlighted the extent of this insidious problem. Bullying is widespread, from childhood through to adulthood, and the variety among your responses indicates that it is not limited to a particular demographic.

Common themes emerged from your responses: apples not falling far from the tree; the flow of behaviour from the schoolyard to the workplace; the importance of leadership; and, above all, the importance of leading by example.

There were also many references to our propensity to ignore the problem when we see it, allowing others to suffer the indignity of being bullied while we look the other way or stick our heads in the sand.

If you refer back to my opening comments within 'Bully for you?' regarding bystanders – I put the question to you: is an adult who ignores a colleague being bullied at work really any different to those kids who sit on the sidelines and upload videos to the internet of other students being bashed? The answer is no.

Just as ignorance of the law is not an excuse, neither is affected ignorance a defence against allowing a colleague, friend or, worse still, a child to be subjected to bullying - so as to ensure the bully's attention remains firmly fixed on others.

I agree with the view put forward that jealousy plays a significant role in the psyche of the bully. I'm sure many would consider this aspect to have been discussed ad nauseum over the years so I won't join the fray. Suffice it to say: with any kind of insecurity comes an inherent instinct to attack those we see as a threat. It's a primal instinct. Sadly, however, there are those among us who have yet to evolve. Until they do, zero-tolerance is the only answer.

Pondering all this has drawn me to the 'character' factor. So, rather than belabouring the bully issue further, I'd rather encourage reflection upon the positive: that is, what type of person does not bully and will not tolerate bullying.

Consider how we gravitate towards good people in our lives, the friends we choose and why we choose them, consciously or otherwise. I think it's fair to say that the good among us seek out other good folk to share our journey, based on some kind of shared set of values, likes, dislikes and so on. We may look for people with similar values and morals, or gravitate to those who belong to the same 'tribe' as us, or perhaps it's a geographical thing. Whatever the qualifier, within our own social and professional circles resides the strength to stand up for what is right.

Bullies gather their power from the reticence of others to stand up to them. They thrive because spectators allow them to, leaving the victims to fend for themselves. Again, survival is a primal instinct but with evolution comes enlightenment and there are many things that enlightened individuals can resolve without resorting to or exposing themselves and others to confrontation.

In response to the many requests for an 'answer' to bullying - I don't have the silver bullet, but in my view the power resides with the spectators to not provide the environment within which the bully may thrive. While it's impossible to prescribe an absolute template that will achieve this - because every situation is different - there are basic things that can be done to curtail this type of behaviour:

• report it to the appropriate manager, senior person or HR/IR representative - not always ideal but in those places where management do not tolerate bullies you will at least be heard;
• if a colleague has found the courage to report a bully, then support them - there's nothing worse for the victim than to make a stand only to be thrown to the wolves by supposedly empathetic colleagues who desert them at the crucial moment;
• don't engage in or encourage gossiping about others - gossip only leads to individuals being ostracised and attacked;
• don't do business with bullies - this is particularly effective in the small to medium enterprise environment. So, if you come across them actively spread the word, it'll eventually come home to bite them on the bottom line; and,
• if you're strong enough, stand up to the bully either on your own behalf or on behalf of a victim.

In essence, don't be one of the adult versions of those rotten kids on the sidelines who upload video of a victim being bashed senseless in the schoolyard.

Remember, bullies are cowards and without the right set of conditions they have no power.

All the best,
Chris

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* Thomas Gray from the poem 'Ode on a Distant Prospect of Eton College'.

Bully for you?

You know, when I heard recently that school bullying had resulted in yet one more poor kid resorting to suicide, I was shocked, really shocked.

Unlike my school days in the 70's, kids now not only have to suffer the degradation of being filmed while being bashed senseless in the school yard - but they're forced to relive it all over again (and again and again...) due to the pathetic bystanders, sitting on the sidelines like jackals, who upload the victim's humiliation straight to the internet. I find myself wondering what sort of an environment these kids come from and what their parents must be like. But that's a Pandora's Box that I'm not about to open today.

[As you read on, please feel free to delete the word 'bully' and insert the word 'coward'].

Sadly, the bully virus continues to infect a certain type of individual from childhood through to adulthood. Some carry the disease without showing any obvious signs of their condition until they spray their vile contagion upon an unsuspecting colleague/s. Typically, those poor unfortunates targeted for contamination by these creatures are maligned if they dare attempt to report the symptoms.

Bullying of any kind is abhorrent to me. It appears within the workplace under many guises. The classic is the top-down bully usually associated with an overbearing, physically intimidating male manager or supervisor - the embodiment of the schoolyard bully who never grew out of it. There's also 'upwards' bullying where individual supervisors or managers are targeted by a 'mob' type mentality amongst a group of, usually well-organised, disgruntled staff. But it doesn't end there. There are plenty of less obvious derivations.

In recent years I've learned that there is an alarming tendency for women to be bullied by other women, one–on-one, in the workplace. Based on the examples discussed with me, victims are usually bright, motivated, energetic and, above all, friendly women who find themselves suddenly dropped within the sphere of control or influence of a woman/or women (because, yes, some travel in packs - often referred to as a coven) with absolutely no regard for new arrivals, preferring instead to suffocate their victims rather than welcoming or encouraging them.

I can name at least half a dozen amongst our closest friends who at some point have been targeted like this. The usual treatment, I'm told, includes outright abuse, derision, intimidation, obstruction, humiliation - the list goes on. In every case it was relentless and no amount of remonstration made the slightest difference at all.

If anything, singling out the bully only made things worse. Some victims were prescribed medication to help them cope. Others were forced to take leave, before going back in to confront the antagonist once and for all... no matter what the cost. However, in every case, the situation became so untenable that the only option was resignation, without any acknowledgement by management of the treatment they'd been subjected to or even a commitment to actually addressing the issue and extracting said bully from their position of influence.

So, bullying isn't always found at the end of a fist. There are many other malicious blows that can be thrown by adults in the workplace.

No matter what form it takes, bullying is ugly, cowardly and totally unacceptable and every one of us has a moral obligation to ensure that it is not tolerated.

So what are your views on bullying? Have you been targeted by a bully? Or, have you been able to take a stand and do something about it?

All the best,

Chris

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Competence, Empathy and Courage

Mid-last year I accepted an invitation to address a group of police counter terrorism commanders on the subject of leadership and in preparing my notes I realised that trying to simplify and define the subject was a task fraught with danger. After all, I was sure that this specific audience would already have strong opinions on what they would call 'leadership' based on their own very individual experiences and knowledge of people they considered to be leaders.

Searching all things leadership online, much of what I found suggested that leadership was increasingly being defined in a variety of ways to suit an industry or context. What I wanted was to identify some fundamental elements that could be applied in any environment but especially to my audience.

Fortunately, I was able to call upon a handful of genuine experts on the subject, close friends from all over the world who I consider to be the real thing. So, I sent out a quick email, setting the scene and inviting their thoughts. When I eventually gathered and reviewed their responses, I found that they had all kept it simple, refining their thoughts to just a few key elements - without a single piece of corporate jargon to be found! Ultimately I extracted from the mix three core elements that provide a foundation for any leader in any context: 1. Competence, 2. Empathy, and 3. Courage.

I'll keep the explanation short but essentially, a leader must absolutely know what they are doing, what they are responsible to achieve and, above all, they must instil confidence in their people to trust their judgement (Competence).

Also, a leader must lead by example. They must understand fully what they are asking of their people and understand the impact of their decisions upon them. To do so requires an ability to put themselves in their people's shoes (Empathy).

Finally, having set the course and prepared and resourced their team, leaders must then trust their people to carry out their tasks without interference (or allowing others to interfere) with the plan once 'action' has commenced and, having done so, they must be prepared to stand by them no matter what the result or consequences (Courage). Put more simply: "Back 'em or sack 'em" as my Father-in-law says.

That's it in a nutshell and if I try to capture that all in a quote, I'll go with this one: "Surround yourself with the best people you can find, delegate authority, and don't interfere as long as the policy you've decided upon is being carried out."- President Ronald Reagan

When I eventually delivered my address I focussed on these three core elements, along with quite a few other issues, all of which, I'm relieved to say was met with a particularly positive response. So, I'll leave you with one final quote which I also included that evening.

"There is a difference between leadership and management. Leadership is of the spirit, compounded of personality and vision. Its practice is an art. Management is of the mind, more a matter of accurate calculation, of statistics, of methods, timetables and routine; its practice is a science. Managers are necessary. Leaders are essential." - Viscount Slim of Burma

Until next time, I'd appreciate your thoughts, questions and comments: what does leadership mean to you?

All the best,

Chris

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